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At Punto Blanco we want our customers to have a 100% satisfactory shopping experience.
That's why we offer products of high quality and design.
However, if the items you have purchased do not meet 100% of your expectations or the size you have chosen is not correct, you have 14 days to tell us and make an exchange or return.
HOW TO ASK FOR EXCHANGE OR REFUND
1
Go to the "Order History and Details" section of your customer account.
2
Select the items you want to exchange or return. Remember that the items must be in perfect condition and with the original labels.
3
On the next business day, we will accept returns that are correct and send you confirmation that the return has been accepted.
HOW TO SCHEDULE COLLECTION
1
Prepare the parcel with the items and close it properly.
2
GLS is the company responsible for collecting your return free of charge. They will contact you by email indicating the day and time when they will make the collection.
3
When we receive the items, we will proceed with the refund using the same method you used to pay for the order.
